Quality Control

In all production processes, the extent to which products meet quality specifications must be monitored. In the most general terms, there are two "enemies" of product quality: (1) deviations from target specifications, and (2) excessive variability around target specifications. During the earlier stages of developing the production process, designed experiments are often used to optimize these two quality characteristics (see Experimental Design); the methods discussed in the Quality Control chapter are on-line or in-process quality control procedures to monitor an on-going production process.The general approach to on-line quality control is straightforward: We simply extract samples of a certain size from the ongoing production process. We then produce line charts of the variability in those samples, and consider their closeness to target specifications. If a trend emerges in those lines, or if samples fall outside pre-specified limits, then we declare the process to be out of control and take action to find the cause of the problem. These types of charts are sometimes also referred to as Shewhart control charts (named after W. A. Shewhart who is generally credited as being the first to introduce these methods; see Shewhart, 1931). For more information, see the Quality Control Charts chapter.